We have implemented additional measures at our warehouses to ensure the safe handling and shipping of your order. These measures include working in smaller teams and maintaining social distancing protocols. However, due to the new policies and procedures we have adopted in order to protect our fulfillment team during the pandemic, your order may experience a delay of 3-5 business days. We appreciate your understanding and patience.

WHERE DO YOU SHIP FROM?

We collaborate with leading manufacturers globally to curate the finest products at reasonable prices for our customers. Hence, your order may originate from various countries such as China, India, Vietnam, among others. However, be assured that your package will be treated with the utmost care since we have partnered with major shipping carriers such as USPS, EMS, and YUNEXPRESS.

WHEN WILL MY ORDER SHIP?

Once an order is placed, you’ll receive an email notification confirming we’ve received it.

We will begin to process your order 6 hours after successful payment. Order processing usually takes 3-5 business days. During high volume or crisis periods, the processing time may take an additional 2-4 business days.

Once shipped, you’ll get a shipment notification email complete with the tracking number to let you know it’s on the way. Please note that sometimes tracking information can take longer than 24 hours to appear.

*Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

All standard USPS, YUNEXPRESS shipments are usually delivered within 7-21 business days for orders placed within the contiguous United States.

WHAT IS YOUR RETURN & EXCHANGE POLICY?

We accept returns for damaged or defective goods only. These returns must be made within 7 business days of your receipt of the product. Please note the original shipping charge is non-refundable.

For non-quality related issues such as no longer wanting the item, ordering the wrong size or color, we’re happy to offer size/color exchanges within 7 business days of order delivery date.

We accept cancellations of orders up to 6 hours after order successfully paid.

For more detailed information and instructions, please visit our return policies.

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

Credit/debit card: you can choose to pay with Visa, Mastercard, American Express, Discover, PayPal.